We process orders quickly to ensure fast delivery, so we’re unable to modify or cancel your online order.

Contact our customer support team immediately. If your order hasn’t shipped, we can update the address. Once shipped, we’re unable to reroute packages.

Yes. You’ll receive an email confirmation immediately after placing your order, followed by a shipping confirmation with tracking details once your order is dispatched. If you haven't received this please contact us

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible. Be sure to include clear photos of the products received, the packaging as it arrived, and the shipping label. This will help us resolve the issue quickly for you.

Orders are typically dispatched within 1 - 3 business days. Shipping times vary by location. At checkout you can see options for your location.

Shipping rates are calculated at checkout based on your location and selected shipping method.

Yes, we ship to select international destinations. Shipping times and customs fees vary by country.

International customers are responsible for customs fees, duties, or taxes upon delivery. These charges are determined by your local customs office.

Once your order ships, you’ll receive a tracking link via email. If you haven't received this please let us know and we can send you the link.

First, check with neighbours and any safe spaces. If you still can’t locate it, contact us within 5 days of the marked delivery date so we can assist.

We accept returns within 30 days of delivery. Products must be unopened and in their original packaging.

Due to hygiene and safety standards, we cannot accept returns on opened or used hair care products unless they arrived damaged or defective.

On the tracking email, you will have a return option. If you can not find this pease contact our customer service team with your order number and reason for return. We’ll provide return instructions.

If you need to return an item, the cost of shipping sits with you. We recommend using a tracked service for peace of mind. Until your return reaches us safely, it remains your responsibility. We are unable to issue refunds for items that are lost in transit.

Refunds are processed within 5–10 business days after we receive and inspect the returned item. Funds will be returned to your original payment method.

We do not offer direct exchanges. If you'd like a different product, please return your original item and place a new order

The Reset treatment is personalised to you, so the exact time will vary. It’s usually somewhere between 2-3 hours.

The smoothing/straightening benefits of Reset will last up to four months...the repair is permanent.

The cost of the Reset treatment will depend on your hair type, its condition and length, and the salon you choose.

The Reset treatment is registered for use on clients from the age of twelve.

Our treatments are built on conditioners and proteins and do not contain formaldehyde or any of its derivatives. If you’re pregnant or nursing and have any concerns, we recommend you consult with your doctor before booking a Fabriq treatment.

Yes, Reset is both cruelty free and vegan.

To get the best from your Reset treatment and make it last, we’ve developed four ranges of homecare products, Build, Hydrate, Safe and Soothe range. Each range includes a gentle shampoo that’s free of sodium chloride (salt) and sulphates, a nourishing conditioner and a pampering mask or tonic (with Soothe). Your stylist will let advise you which range will be best for your hair.

Once the Reset treatment is complete, you can wash your hair after as little as 30 minutes. Most people prefer to wait and wash at home, whenever it suits them. Please note, it’s important that you rinse your hair for 3-5 minutes before washing it for the first time after having the treatment.

Non-oxidising colours (direct acting true semi-permanent and temporary colours) can be applied directly after the first shampoo, which can be after just 30 minutes. Oxidising colours (tints, bleach, quasi-permanent) can be applied either 2 days before the service or 2 days afterwards. It is usually best to lighten prior and add depth and tone after the treatment.

Reset will make all hair straighter, but will not make all hair 100% straight, depending on the amount of natural curl and health of your hair. Your Reset specialist will be able to advise you how much straightening you should expect.

As Reset is built with proteins, it leaves hair much stronger, as well as straighter, allowing hair to be styled with volume.

All those services are different names for treatments that change the shape of hair without damaging the internal hair structure. Reset permanantly repairs as well as making all hair straighter for up to four months.

Yes, Reset repairs and makes all hair straighter, from the weakest, finest hair to the thickest, textured hair and all hair types in between.

The treatment usually takes less than 30 minutes to apply.

Quick Fix leaves hair feeling healthier, stronger, softer and easier to manage for up to 30 days.

Quick Fix can be applied up to once a week, with each treatment building on the strength of the previous one.

The cost of the Quick Fix treatment will depend on your hair type, its condition and length, and the salon you choose.

The Quick Fix treatment is registered for use on clients from the age of six.

Yes! You can enjoy the benefits of Quick Fix even while pregnant

Yes, Quick Fix is both cruelty-free and vegan.

Quick Fix + is an intense version of Quick Fix that delivers even greater strength, softness and shine for 30 days. Quick Fix + usually takes an extra 10-15 minutes.

Quick Fix is a fantastic treatment for human-hair extensions. It will repair, strengthen, add moisture and shine and make them much quicker and easier to manage. Quick Fix does not challenge the bonds.

Absolutely, there are no rules!

We highly recommend using our Build, Hydrate, Safe or Soothe Shampoos, Conditioners and Masks exclusively after a Reset treatment.Why? Because these products are sodium chloride (salt) and sulphate-free and have been developed to maximise the longevity of the treatment. They also contain our special African and Amazonian botanicals to maximise the performance and longevity of your treatment.

Absolutely! Our Homecare products are a fabulous addition to your hair care routine, whether you’ve had an in-salon treatment with us or not.

We recommend using Build, Hydrate or Safe mask once a week for the best results, but they can be used as often as you wish.

If your hair is dry, damaged or coarse – Hydrate will help to reintroduce moisture and leave your hair soft and shiny. If your hair is limp, lifeless and lacks body.Build will work to add volume and softness. Safe has been designed to maximise colour's vibrancy and longevity and Soothe luxuriously treats both the scalp and the hair. You can always chat to your hair stylist if you’re unsure.

Our Build, Hydrate & Safe Masks contain greater amounts of our active proteins and we recommend leaving them on for longer. This means they have more time to develop, helping to build strength and hydration into the hair. The Masks also contain shine enhancers so you’re left with super-shiny results.

All Fabriq products are suitable for human-hair extensions, the ingredients in our products will not challenge the bonds.

Shield is built to deliver maximum protection from heated styling tools like straightening irons. Ultimate Oil gives up to 45% protects from hairdryers and heated tools.

Absolutely, Quench and Ultimate Oil are popular products to use together for the most luxurious styling. Quench and Boost combine to give softness and strength to curls.